Privacy Policy
Last Updated: January 2026
Water Heater Upland (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have regarding that information.
1. Information We Collect
We collect information that helps us provide, improve, and communicate about our services. This includes:
- Personal Information You Provide: Name, address, phone number, email address, and service-related details when you book an appointment, request a quote, subscribe to our newsletter, or contact us.
- Service Information: Details about your water heater, property, and service history.
- Payment Information: Billing details processed securely through our payment processor. We do not store full credit card numbers on our systems.
- Automatically Collected Data: IP address, browser type, device information, pages visited, time spent on the site, and referring URLs collected through cookies and similar technologies.
2. How We Use Your Information
We use the information we collect to:
- Schedule and deliver the services you request
- Communicate with you about appointments, estimates, and follow-ups
- Process payments and issue invoices
- Send service reminders, promotions, and newsletters (only when you opt in)
- Improve our website, services, and customer experience
- Comply with legal obligations and protect our rights
3. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze traffic, and personalize content. You can control cookies through your browser settings, though disabling them may affect website functionality. We may also use third-party analytics tools, such as Google Analytics, which collect aggregated data about site usage.
4. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:
- Service Providers: Trusted third parties who help us operate our business (e.g., payment processors, scheduling software, email platforms), bound by confidentiality obligations.
- Legal Requirements: When required by law, subpoena, court order, or to protect our rights, property, or safety.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the transaction.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy or as required by law. When information is no longer needed, we securely delete or anonymize it.
7. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate information
- Request deletion of your information, subject to legal exceptions
- Opt out of marketing communications at any time
- Disable cookies through your browser settings
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what categories of personal information are collected and to request deletion. To exercise any of these rights, contact us using the details below.
8. Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete it promptly.
9. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top reflects the most recent revision. Significant changes will be communicated through our website or, where appropriate, by email.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:
Water Heater Upland
Email: info@waterheaterupland.info
Phone: 1-800-905-7115
Website: waterheaterupland.com